Quiz for Taking Food Order

If the group of customers are of mixed gender, which guest will you take the order first?

• Male

• Female

If the customer is trying to decide among several menu items, what can you do?

• Ask the customer to hurry up and order.

• Provide assistance by giving additional information (how the dish is prepared) to help customer decide on their choice.

• Tell customer all the food are delicious.

Which of the following will happen if you do not check with customers about any allergy/diet requirement?

• Customer may develop allergic reaction due to food allergy (e.g. nuts, prawns etc) and has to seek treatment. Some customers do not take beef due to religious practices.

• Customers will not know and nothing will happen.

• Customers will get stomachache.

How do you ensure that your order-taking is accurate and complete?

• Count the number of customer and count the number of items ordered.

• Repeat the orders in the sequence you have taken them.

• Memorise the orders and inform the kitchen quickly.

What must you do after repeating the order to the customers?

• Thank the diners.

• Collect the menu(s) and leave the table.

• Ask the diners if they would like to add anything else to the order.

How do you end the order taking at the dining table?

• Collect menu(s) and thank customers.

• Leave the menu(s) with the customers.

• Thank the customers and pass the order slip to the kitchen.