Greeting the guest

What is non-verbal communication

• communicating with someone by using gestures
• Getting messages across with facial expressions
• Using your body language to convey something to someone else
• All of the above

Tags

CCSS.RI.6.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Which of these is NOT an example of a verbal communication skill

• The speed of our speech
• Eye contact
• Language used
• Volume of speech

Tags

CCSS.L.1.6

CCSS.L.3.6

The loudness or softness of the speaker's voice

• rate
• pitch
• volume
• posture

Tags

CCSS.RI.6.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

What is verbal communication?

• gestures, facial expressions, and body positions

• use of language

Tags

CCSS.RL.2.6

CCSS.RL.8.3

What would we consider about our body language when greeting a guest?

• Genuine smile

• Body Posture

• Appearance / Grooming

• All is correct

How important is it to greet and welcome a guest?

• Create an important first impression.

• Thinking about an important first impression.

• Create an important second impression.

• All is correct

How far away from us should a guest be before greeting them?

• about 1.15 meters away from you

• about 1.05 meters away from you

• about 1.5 meters away from you

• about 2.5 meters away from you

What should we consider about our body language when actually greeting a guest?

• Smile as you really mean it, Maintain good eye contact.

• Speak clearly & with a friendly tone

• Smile as you really mean it, Maintain good eye contact. Speak clearly & with a friendly tone

• All is incorrect

What would we say to the guest?

• “Good bye Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!

• “Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we shouldn’t use it!

• “Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!

• “Good luck to tou Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!

Who needs to greet & welcome the guest?

• All acompanies

• All associates

• A server only

• A Hostess only