Tech 4

If we found unplanned outage in maadi exchange (fram 55 to 100 - port 30 to 90) and recived call from cst Follow to the same exchange -maadi- (fram50-port 20) what is most suitable action ?

• Should be delivered cst SLA 2H

• handle case normal

SLA "No pass on CST360 " ticket ?

• 5WD

• No estimated time

• 2-5H

CCA can check if the exchange belongs to universal technician pops or not from BSS

• true

• false

if there 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as ?

• physical instability

• wrong card and port

• Data down

CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case.

• true

• false

In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs.

• true

• false

during follow physical instability case clear view modes output (Run Real Time Profile Optimization ) .What is your action ?

• Check Voice Verification then Escalate to IU

• Troubleshoot as not supported by ASSIA

• Check if line connected from main wire

In physical instability We will escalate the tickets to ( Pilot-Follow Up ) Although it was solved if he was connected from wall outlet .

• TRUE

• false

CCA should Re-Run the appropriate mode of Clear View Analysis after any fix done from customer side

• TRUE

• false

during follow physical instability case clear view modes output (No action can be recommended because some DSL-Expresse modules are down ) .What is your action ?

• Check Voice Verification then Escalate to IU

• Troubleshoot as not supported by ASSIA

• Check if line connected from main wire