
CCM Part 1
Authored by Hannah Edwards
Instructional Technology
Professional Development
Used 3+ times

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12 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When would you create a CCM case? Click all that apply:
You have verified suspicious activity as fraudulent with the customer.
You have not been able to contact the customer but you suspect fraud.
You called and customer confirmed authorized
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are some ways you can access CCM? Click all that apply:
Through prevent in customer's account by clicking new case
Via prevent home page-user resources > internal/external> CCM
OFD Homepage > useful links > CCM
Via CIV
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the quick code used in the case tab to bring up the support type/category/problem?
F02
F01
F00
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the quick code F00 pre-fill in the case tab?
Research/Fraud/NA
Fraud/Research/ NA
Fraud/Research/Transactions
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
True/False: Always click "No" for Contact Requested on the details tab.
True
False
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
True/False: On the details tab when entering the transaction amount; include transaction fees.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For a Bill Pay what should be written in the transaction description?
To other customer
To [payee nickname]
To related account
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