English vocabulary for Hotels

Small personal items you might use in the bathroom, such as shampoo, conditioner, soap, toothbrush and toothpaste.

• a. toiletries

• b. complementary

• c. sink

This is a service that lets guests order food or drinks and have it delivered to their hotel room.

• a. special service

• b. turndown service

• c. room service

This is a service that has housekeepers go into the room and remake the beds. They might put a mint or chocolate on the pillow.

• a. special service

• b. room service

• c. turndown service

This is a small box locked with a combination or key where guests can keep valuable items locked and secure.

• a. cot

• b. locker

• c. safe

These are cloths such as sheets on the bed, pillow cases to cover the pillows, a blanket to keep warm or a comforter.

• a. sleeping bag

• b. linen

• c. bed clothing

The thick blanket on top of a bed.

• a. pillow cases

• b. blanket

• c. comforter

These are cloths such as sheets on the bed, pillow cases to cover the pillows, a blanket to keep warm or a comforter.

• a. sink

• b. toiletries

• c. linens

Which of these names do not correspond to the person who helps guests carry their suitcases up to the room?

• a. porter

• b. bellboy

• c. concierge

Person who assists guests with needs such as arranging travel, booking local tours, calling taxis, etc.

• a. receptionist

• b. porter

• c. concierge

This is an area shared by all guests of the hotel, usually on the ground floor near reception. It’s a common meeting place so there are often chairs or sofas and a bathroom.

• a. meeting room

• b. front desk

• c. lobby