Street Law: Consumer Law Final Quiz

Suppliers DON'T have to guarantee that their goods:

• Are of acceptable quality - safe, lasting, have no faults, look acceptable and serve their purpose

• Have spare parts and repair facilities that are always available

• Satisfy any express warranty

• Match any sample or demonstration model

Gift recipients are entitled to the same rights as the consumer who directly buys the goods

• True

• False

All of the following have exceptions to consumer guarantees except:

• Goods bought from an auction

• Goods bought from a one-off sale by a private seller

• Shopping online from an Australian business

• Goods costing over $40,000 and normally used for business purposes

Decim has bought a new toaster. He can claim a remedy if:

• He simply decides to change his mind

• The toaster doesn't have a heat function

• He discovered he can buy it at a lower price somewhere else

• The toaster was damaged by unreasonable use

Nona is the owner of a shop which sells smartphones. A customer has come in complaining that a phone they just bought is faulty and they want a remedy. Nona should:

• Advise the customer to contact the manufacturer/importer to fix the fault

• Suggest that consumer guarantees are only limited to the store's 2-year warranty period

• Inspect the fault and provide the appropriate remedy

• Advise that the smartphone they bought is non-refundable and non-exchangeable and that they must pay extra fees to fix it

Zatanna wants to open a shop selling designer hats. Which sign is acceptable to display on her shop?

• No refunds on sale items

• No refunds given after 24 hours since the hat was bought

• Exchange or credit only for the return of sale items

• No refunds will be given if you simply change your mind

Luna and Artemis are launching a joint enterprise specialising in beauty products. Which of the following is something Luna and Artemis can do?

• Print ‘Product of Australia’ on the packaging label when the products were packed in Australia, but produced in New Zealand

• Advertise on TV that the products are ‘scientifically proven to eliminate wrinkles’ when their claim is only substantiated by an unregistered dermatologist

• Promote the products as ‘Celebrity approved’ when Kylie Jenner, Taylor Swift and Ariana Grande have all given rave reviews about the products

• Omit all negative reviews from their website

Alex buys some free-range eggs from Coles, which cost her $2 extra. However the hens are in fact living in cages most of the time. What is the strongest argument you have against the egg-producer?

• Misleading and Deceptive Conduct

• Unfair Contract Terms

• Animal Welfare

• Consumer Law

Eren owns a shop specialising in printed t-shirts. Which of the following is misleading conduct?

• Advertisements in the newspaper state that the t-shirts are ‘German t-shirts’. Eren is German and designs the t-shirts.

• Eren placed a label on the t-shirts showing a sale price and a higher, crossed- out price tag. The t-shirts have never sold for this higher price.

• The cotton t-shirts are labelled with ‘pure cotton’ tags. It is made with 100% cotton.

• Advertisements on TV state that Eren’s shop is having a sale - ‘25% off all t-shirts. However, there was super small print stating that this excluded certain t-shirt styles.