Communication & Interpersonal Skills at Work

You need to ask your manager for a salary increase, what's the best way to communicate this request?

• Email

• Instant message

• One-on-one meeting

What is the most effective way to anchor yourself in the present moment and show the person speaking that you’re engaged, present, and taking in what they say?

A client has requested a meeting to discuss a change of direction for a project you're working on together. You had a long discussion and set some new objectives and KPIs for the project. What should you do next?

• Send an email to the execution team to assign tasks and resources

• Send an email to the client summarising agreed outcomes from the meeting and clearly listing next steps

• Hold a kick-off meeting with the execution team to discuss the new project scope and objectives

This type of communication occurs when you actively listen, mindfully process the information and respond instead of react.

These are all positive outcomes of conflict at work (tick all that apply)

• Better solutions

• Diverse and inclusive work environment

• Resistance and defensiveness

• Improved relationships with your colleagues

To communicate your message in the most effective way, you should set no more than how many intentions?

Mary has been asked to give an update on what her team has been working on to the entire company. Her slides are well prepared but during the presentation she forgets what she meant to say in some parts and hesitates and umms a lot. How could Mary have better prepared herself?

• She could have practiced what she was going to say in a low risk situation

• She could have written a script and memorised this

• She could have read directly from her slides

These are signs of poor listening skills (tick all that apply)

• Not thinking about what you’re going to say while the person is speaking

• Not making eye contact while the person is speaking

• Slouching or swinging on your chair while the person is speaking

• Fidgeting or playing with your phone while the person is speaking

In Goldberg's Five Factors of Personality, the most accepted model of personality, the letter O in the acronym OCEAN stands for

You are about to have a difficult conversation at work. What must you remember to do during the meeting? (Select all the answers you think are correct)

• Stay connected to your breath

• Engage in eye contact

• Sit with your chest open and your shoulders down

• Breathe in to areas of tension in your body