Business Management

To be effective, managers need

• Technical skills
• Interperonal skills
• Conceptual Skills
• All of the above

Conceptual skills are most important for

• Top level management
• Mid-level management
• Supervisory management
• Front line employees

A code of ethics is

• adopted by a company to specify the difference between right and wrong
• a document covering legal issues
• an agreement for the government
• mandatory for a business

A job specification is an explanation of 

• the skills, knowledge, and characteristics required for a job.
• the responsibilities and tasks associated with a job.
• where a job is located within the company's facility.
• who manages the department where a job position is open.

Why do you need a business plan?

• To explain your idea

• the ability to get financing.

• it's a road map that sets objectives and goals for the business.

• To help reduce the risk of business failure.

• All of the above.

Setting the company objectives for the coming year is an example of which business management function?

• Controlling

• Leading

• Organizing

• Planning

Helping to resolve a dispute between two workers in the department is an example of which business management function?

• Controlling

• Organizing

• Leading

• Planning

A change in an individual's behaviour prompted by information and experience refers to which one of the following concept?

• Learning

• Role selection

• Perception

• Motivation

The extended Ps of service marketing mix is

• People, product, place

• Price, physical evidence, promotion

• Physical evidence, process, People

• Product, Process, Physical Environment

The Practice of Management written by---

• Peter F Drucker

• Terry

• Louis Allan

• Henery Fayol