Asking and Giving Services

Stranger :Excuse me _______ where the nearest post office?

Carly : Follow this way until second traffict light. It is on your left beside the Padang restaurant.

Stranger : Thank you

The suitable expression to complete the dialogue is …

• Can I help you find

• Could I tell you the way

• Could you come with me

• Could you show me

Juno : Can you tell me where Dony’s house is?

Kate : Just go along Sudirman street.

From the dialogue we know that …

• Nanda knows where Dony’s house is

• Kate doesn't know where Doni's house is

• They will go to Dony’s house

• Kate is not Dony's friend

Which statement is NOT polite and an excellent way to start asking for direction?

• Excuse me / Excuse me sir or madam.

• I am here.

• Excuse me, could you help me, please?

• Excuse me madam, I seemed to be lost.

The following sentence is the expression to offer a help.

• No, thanks

• Yes, Please

• May I help you?

• Can you help me, please?

Man : I'll put them here, Mam.

Woman: Thanks for the help with the bag, young man.

Man : You are welcome, Mam. Well, I have to go.

What does the man do to the woman?

• He put his bag in the woman's house.

• He carried the woman's bags.

• He helped the woman buy a bag.

• He gave the woman a bag.

• He took the woman to the bag store.

Man : What's wrong, Madam?

Woman : I can't open the door.

Man : ....

What is the most appropriate response to say next?

• Please, don't bother.

• What can I do for you?

• What if I close it?

• May I help you leave the room?

• Would you like me to open it for you?

Man : Excuse me. May I take your suitcase to your room?

Woman: Yes, please. Thank you very much.

What is the profession of the man?

• A waiter.

• A manager.

• A bartender.

• A clerk.

• A bell boy.

Jemima : May I help you? You look so confused.

Mrs. Ray : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Jemima : have you told your problem at the security of this supermarket?

Mrs. Ray : Not yet.

Jemima : Well, let's go to the security desk. He will help you.

What will Jemima do then?

• She will look for her grandson.

• She will call the security staff.

• She will call the police

• She will meet the security person.

• She will offer help the security.

Jemima : May I help you? You look so confused.

Mrs. Ray : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Jemima : have you told your problem at the security of this supermarket?

Mrs. Ray : Not yet.

Jemima : Well, let's go to the security desk. He will help you.

The underlined sentence is to ...

• asking for help

• offer help

• decline help

• refuse service

• ask for information

Jemima : May I help you? You look so confused.

Mrs. Ray : Yes, Please. I cannot find my grandson. He was waiting for me here, and now he's gone.

Jemima : have you told your problem at the security of this supermarket?

Mrs. Ray : Not yet.

Jemima : Well, let's go to the security desk. He will help you.

The underlined sentence is intended to ...

• refuse service

• accept service

• look for information

• ask for help

• offer help