PH NH CSC Voice Quiz #3

The clock that I ordered from Lazada is not working at all."

What is the correct contact reason for this inquiry?

• PWIR > Damaged and Defective > Damaged Product

• PWIR > Damaged and Defective > Damaged Packaging

• PWIR > Damaged and Defective > Defective Product

"I order for XXL t-shirt but I received medium!"

Choose the correct contact reason for this inquiry.

• PWIR > Wrong Item/ Not as Advertised > Wrong product

• PWIR > Wrong Item/ Not as Advertised > Wrong size

• PWIR > Wrong Item/ Not as Advertised > Not as advertised (Product Description/image)

"On your website, it says that if I get 2 bottles of shampoo, I will get one free bottle of conditioner. But I did not receive the conditioner!"

Choose the correct contact reason for this inquiry.

• PWIR > Missing product > Missing item/Quantity mismatch

• PWIR > Missing product > Missing accessories

• PWIR > Missing product > Missing freebies

"I ordered Medium size but when I received it, it does not fit me. Can I have it replaced with Large size please?

Choose the correct contact reason for this inquiry

• PWIR > Wrong item/Not as Advertised > Wrong Size

• PWIR > Wrong item/Not as Advertised > Wrong product

• PWIR > Change of mind

Change of mind is only applicable to which product type?

• LazMall items

• Local Marketplace Items

• Crossborder Marketplace Items

• Taobao Collection

What is the return policy for LazMall items?

• 15 days

• 7 days

• 20 days

What is the return policy for non-LazMall items?

• 15 days

• 7 days

• 20 days

Customer made a payment through debit card. When will they receive the refund after this was issued by Lazada?

• It will take within 5 to 45 banking days.

• It will take within 5 to 15 banking days.

• It will take within 5 to 10 banking days.

• It will take within 24 - 48 hours.

Customer made a payment through credit card. When will they receive their refund after this was issued by Lazada?

• It will take within 5-15 banking days.

• It will take within 5-45 banking days.

• It will take within 5-10 banking days.

• It will take within 24-48 hours.

"I received 2L of milk and its expiry is in 2 days. How are you to expect me to finish a 2L milk in two days?"

Choose the correct contact reason for the above inquiry.

• PWIR > Expired Product > Expired

• PWIR > Expired Product > Close to Expiry

• PWIR > Expired Product > No expiration date