PH NH CSC Voice Quiz #3
Authored by marjorie martinico
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Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
The clock that I ordered from Lazada is not working at all."
What is the correct contact reason for this inquiry?
PWIR > Damaged and Defective > Damaged Product
PWIR > Damaged and Defective > Damaged Packaging
PWIR > Damaged and Defective > Defective Product
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
"I order for XXL t-shirt but I received medium!"
Choose the correct contact reason for this inquiry.
PWIR > Wrong Item/ Not as Advertised > Wrong product
PWIR > Wrong Item/ Not as Advertised > Wrong size
PWIR > Wrong Item/ Not as Advertised > Not as advertised (Product Description/image)
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
"On your website, it says that if I get 2 bottles of shampoo, I will get one free bottle of conditioner. But I did not receive the conditioner!"
Choose the correct contact reason for this inquiry.
PWIR > Missing product > Missing item/Quantity mismatch
PWIR > Missing product > Missing accessories
PWIR > Missing product > Missing freebies
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
"I ordered Medium size but when I received it, it does not fit me. Can I have it replaced with Large size please?
Choose the correct contact reason for this inquiry
PWIR > Wrong item/Not as Advertised > Wrong Size
PWIR > Wrong item/Not as Advertised > Wrong product
PWIR > Change of mind
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Change of mind is only applicable to which product type?
LazMall items
Local Marketplace Items
Crossborder Marketplace Items
Taobao Collection
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
What is the return policy for LazMall items?
15 days
7 days
20 days
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
What is the return policy for non-LazMall items?
15 days
7 days
20 days
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