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PH NH CSC Voice Quiz #3

Authored by marjorie martinico

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Professional Development

Used 2+ times

PH NH CSC Voice Quiz #3
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20 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

The clock that I ordered from Lazada is not working at all."

What is the correct contact reason for this inquiry?

PWIR > Damaged and Defective > Damaged Product

PWIR > Damaged and Defective > Damaged Packaging

PWIR > Damaged and Defective > Defective Product

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

"I order for XXL t-shirt but I received medium!"


Choose the correct contact reason for this inquiry.

PWIR > Wrong Item/ Not as Advertised > Wrong product

PWIR > Wrong Item/ Not as Advertised > Wrong size

PWIR > Wrong Item/ Not as Advertised > Not as advertised (Product Description/image)

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

"On your website, it says that if I get 2 bottles of shampoo, I will get one free bottle of conditioner. But I did not receive the conditioner!"


Choose the correct contact reason for this inquiry.

PWIR > Missing product > Missing item/Quantity mismatch

PWIR > Missing product > Missing accessories

PWIR > Missing product > Missing freebies

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

"I ordered Medium size but when I received it, it does not fit me. Can I have it replaced with Large size please?


Choose the correct contact reason for this inquiry

PWIR > Wrong item/Not as Advertised > Wrong Size

PWIR > Wrong item/Not as Advertised > Wrong product

PWIR > Change of mind

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Change of mind is only applicable to which product type?

LazMall items

Local Marketplace Items

Crossborder Marketplace Items

Taobao Collection

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is the return policy for LazMall items?

15 days

7 days

20 days

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is the return policy for non-LazMall items?

15 days

7 days

20 days

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