Quiz A

If associate has transferred the case to the wrong queue, which of the following will be a markdown?

• Did the Associate follow the correct process?

• Did the Associate deliver on the commitments they made to the Selling Partner?

• Did the Associate represent the Amazon Brand professionally?

• None of the above

If the associate has provided a URL of US marketplace while handling a UK case, which of the following will be a markdown?

• Did the Associate follow the correct process?

• Did the Associate provide accurate information?

• Was the response clear and concise?

• None of the above

Lisa received a case where she was able to resolve the issue on first correspondence and used the closure lines: “Selling Partners are the building blocks of Amazon, we appreciate your cooperation.” Do we mark down for this statement on any attribute?

• Yes

• No

The PWF has a "Delay in loading data" error what should we do?

• Copy the error, annotate and continue case without PWF.

• First press the refresh button two times. If the error still persists, open a new PWF tab.

• Raise an andon/reach out to supervisor to annotate exception.

• Call Spiderman for help.

What is P4S?

• It is a new version of Play Station model that will be released on Amazon in Q4, 2020.

• Paragon for Seller.

• Personal time aux 4 times per Supervisor

• Partner Associates for Sellers.

What should I do if I accept a case that already has PWF in-progress? Select all that apply:

• Just continue with the PWF.

• Start a new one if necessary.

• Cancel the existing PWF.

• None of the above.

In which of the following SOPs will you find the available atlas cards data for different seller concerns?

• Paragon Workflow Information Center

• Launched Paragon Workflow Info

• Paragon Workflow General FAQ

• Paragon Workflow Issues

If the case was transferred as per SOP, which of the following attributes will “not be applicable” for evaluation? Select all that apply:

• Did the Associate follow the correct process?

• Did the Associate provide accurate & relevant information?

• Did the Associate correctly answer all questions/issues or provide viable alternatives?

• Did the disposition match the correct outcome for the case?

• Did the Associate correctly complete the security verification process?

• Did the Associate represent the Amazon Brand professionally?

• Did the Associate safeguard confidential information?

• Was the response clear and concise?

If associate has failed to select the appropriate L4 label while resolving a case, which of the following will be a markdown?

• Did the Associate follow the correct process?

• Did the Associate safeguard confidential information?

• Did the Associate select the correct 'Why Seller Contacted' label?

• None of the above