Refreshment CX
Quiz
•
Fun, Other
•
KG
•
Hard
Ida Fitriana
Used 8+ times
FREE Resource
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa kepanjangan dari NPS?
Network Promoter Score
Net Promoter Score
Net Promoter Survey
Nation Promoter Survey
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Mengapa kita perlu melakukan pengukuran NPS?
Untuk mengetahui produk yang diinginkan pelanggan Telkom
Untuk mengukur kualitas pengalaman pelanggan dalam berinteraksi dengan Telkom
Untuk menangani gangguan yang dialami pelanggan Telkom
Untuk mengetahui kualitas produk Telkom
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Ketika dilakukan survey NPS, Ibu Markonah memberikan nilai 8. Hal tersebut menandakan bahwa Ibu Markonah termasuk pelanggan. . .
Pelanggan Detractor
Pelanggan Setia
Pelanggan Promoter
Pelanggan Passive
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Pengalaman pelanggan yang berawal sejak pelanggan ingin memesan layanan sampai berhenti berlangganan disebut. . .
Customer Journey
Customer Experience
Customer Relationship
Customer Engagement
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Perjalanan konsumen mulai dari saat konsumen pertama kali mengenal Telkom, melihat-lihat produk Telkom, melakukan pembelian, hingga berhenti berlangganan disebut. . .
Customer Experience
Customer Point Of View
Customer Journey
Customer Satisfaction
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1. Berikut adalah Customer Journey pelanggan Telkom, kecuali . . .
Explore
Terminate
Get Support
Refund
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Untuk memberikan pengalaman baik bagi pelanggan, berikut adalah yang harus dilakukan, kecuali . . .
Senyum, Sapa, Salam
Berpenampilan rapi dan bersih
Memaksakan membeli
Mengenali dan menguasai produk
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