Legal Studies Week 9 - Institutions

Which of the following are institutions that resolve civil disputes (two answers)?

• Tribunals

• Mediation

• Complaint Bodies

• Conciliation

Tribunals are dispute resolution bodies which obtain their power from parliament to resolve certain types of disputes.

• True

• False

VCAT is an example of a

• complaint body

• tribunal

• ombudsman

• court

Which of the following is not a purpose of VCAT?

• Accessible

• Formal

• Efficient

• High quality dispute resolution

Which dispute resolution methods does VCAT use?

• Mediation

• Conciliation

• Arbitration

Which dispute resolution methods does CAV use?

• Mediation

• Conciliation

• Arbitration

Which of the following can be considered a strength of VCAT

• Outcomes are legally binding

• Cannot use juries

• limited right to appeal

• can only resolve disputes within their jurisdiction

the role of complaint bodies are

• to provide individuals with independent, timely and accessible dispute resolution services in particular industries​.

• to deal with complaints about the provision of goods and services, or decisions made by certain bodies or authorities.

• to provide individuals with a fair, low-cost, efficient and speedy method of dispute resolution process.

Consumer Affairs Victoria is an example of a

• Complaint Body

• Tribunal

• Ombudsman

• Court

Which of the following issues is not within CAV's jurisdiction?

• the supply of goods and services​

• residential tenancies

• retail tenancies

• retirement villages