9.19 PMBF Assessment Review

You work at a business that stores customer information in a digital database. The company has a clear rule: Only approved employees are allowed to view or share private customer records. One day, a coworker asks you to give them access to customer records. They are not on the approved list, but they say it’s just to help finish a task more quickly. What should you do to follow company rules and protect customer privacy?

• Share the records just this one time to help out.

• Give access because you are on the same team.

• Follow the data policy and do not share the records.

• Give access and delete the activity afterward.

Sharing customer information without permission may be a privacy violation, even if the information seems harmless.

• True

• False

Which of the following actions show you are following rules and protecting customer privacy?

• Reviewing company policies before sharing customer data

• Asking a supervisor before handling sensitive information

• Sending customer emails to outside marketers without notice

• Reporting coworkers who ignore privacy procedures

• Posting customer reviews with names and emails on social media

A business receives a shipment of cleaning chemicals. By law, each container must have a hazard label. One employee says it's not necessary to label the bottles right away since they will stay in the storage room until next week.

• Leave the bottles unlabeled until they are placed in public areas.

• Label the containers only if customers might see them.

• Label all containers immediately, even if they are stored in the back.

• Wait until a supervisor asks you to add labels.

Employees are not responsible for following labeling laws when materials are kept in areas customers cannot access.

• True

• False

A small clothing company promises delivery within 5 business days. However, it knowingly delays orders to reduce shipping costs without notifying customers.

• Ethical, because cost-saving helps the business.

• Unethical, because it breaks a promise to customers.

• Ethical, because no one has complained.

• Unethical, because faster delivery is always required.

A business leader sets an example by following safety rules, treating employees fairly, and being transparent with customers. What kind of work culture is the leader creating?

• Encourages unethical shortcuts to meet goals

• Supports fear and competition

• Promotes ethical behavior across the business

• Discourages employees from asking questions

Two companies launch similar products at the same time. Company A promotes its product by honestly describing features and providing clear return policies. Company B pays online influencers to post fake positive reviews and hides extra fees until checkout. Which statement best compares the business practices of Company A and Company B?

• Company A follows ethical practices by being honest and transparent, while Company B uses deceptive methods that are unethical.

• Both companies use ethical practices because they are trying to increase sales.

• Company B is more ethical because it uses social media to advertise, while Company A does not.

Which of the following are examples of ethical business practices?

• Providing refunds as promised in the store policy

• Hiding negative reviews to protect brand image

• Training employees to follow safety procedures

• Clearly listing all fees during checkout

• Ignoring complaints to avoid bad publicity

A business owner discovers a vendor has accidentally undercharged them for a large shipment. What is the most ethical choice the business owner should make?

• Keep the extra funds as a profit margin.

• Notify the vendor and pay the correct amount.

• Wait to see if the vendor notices the mistake.

• Cancel future orders to avoid similar issues.