Billing Quiz

CCA must ask customer if he knew payment methods when when he ask to pay

• True

• False

what is the picture look like

• Elections

• Training

• Meeting

IF CST has TE Bill after Grace Period less than 30 L.E.

• Inform CST to pay normal Internet bill

• Inform CST to pay normal TE Bill at first

• None of the above

You can check TE BIll from

• OSS Tool

• TE.EG site

• both of them

IF CST has Blocked Matrix you should Restart Port till reactivate service

• True

• False

CCA can do early renewal request via 111 , chat

• True

• False

CCA can do early renewal request without vitrification

• True

• False

who is calling

• Mega 101

• Mega 110

• user

If CST need to pay you must to tell him

• if he know payment methods

• to pay 1 L.E. to guarantee renew package without any problem

• Bill Amount

• All of them

If CST has to pay less than 3 L.E. to renew his package so CCA action is

• inform CST to pay

• follow Balance Fraction request

• direct CST to nearest branch