Sesión 5 y 6 CEX - CERTUS
Authored by Anabel Zegarra
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La Experiencia del Cliente es un concepto aplicable solo a empresas de servicios
Verdadero
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
No es una interacción que se da en el Ciclo de Vida del Cliente
Cliente Potencial
Compra
Fidelización del Cliente
Madurez del Cliente
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La Experiencia del Cliente es el producto de las percepciones de un cliente después de interactuar solo racional y físicamente con cualquier parte de una organización.
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es el conjunto de actividades que desarrolla una organización con el objetivo de impactar positivamente en la experiencia de los clientes.
Modelo de Gestión de la Experiencia del Cliente
Experiencia del Cliente
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La experiencia del cliente comprende a un único grupo de trabajo interdisciplinario cuyo fin es lograr experiencias memorables en los clientes.
Verdadero
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La Experiencia del Cliente es equivalente al Servicio al Cliente
Verdadero
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La Experiencia del Cliente impacta negativamente en las utilidades de la empresa.
Verdadero
Falso
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