Taxi department policies

We have some company absence triggers that will indicate to managers that your attendance levels are becoming unacceptable. Which one of the following may be referred to our Correct It policy.

• 3 occasions of sickness absence in 6 months

• 2 occasions of sickness absence in 6 months

• 3 occasions of lateness in 6 months

We have some company absence triggers that will indicate to managers that your attendance levels are becoming unacceptable. Which one of the following may be referred to our Correct It policy.

• 4 occasions of sickness absence in 12 months

• 3 occasions of lateness in 4 months

• 3 occasions of sickness absence in 3 months

What happens if I can’t contact anyone when I am calling in to report unpaid or personal leave?

• You will have to send a message through workplace to your Support

• You will need to try and keep contacting the office until you speak with a manager, this does not have to be a manager in your department, it just needs to be a manager in the contact centre. If you call and no one is free we will try and call you back – so you must make sure that your contact details are up to date on workday so that we are able to call you. If we don’t hear from you we may need to investigate that further.

• You will have to leave a voicemail

What happens if I need to take emergency leave?

• This will depend on what the leave is for and who it involves. You must follow the normal process of contacting the office 30 mins before your start time and also speak to a manager to discuss your situation

• Contact the office before the shift ends so you can still find the manager in duty

• Send an email to the manager in duty

If you are experiencing a personal situation which is affecting your ability to attend work, it is important that you discuss this with your ______ as soon as possible, so we can see what support we might be able to offer you.

We have some company absence triggers that will indicate to managers that your attendance levels are becoming unacceptable. Which one of the following may be referred to our Correct It policy.

• 3 occasions of lateness in 3 months

• 2 occasions of sickness absence in 12 months

• 2 occasions of sickness absence in 6 months

When you go for lunch break what status you have to put yourself on Zendesk?

When you need to step away from your desk to go to the kitchen / toilet or discuss something with a colleague, what status you should put yourself on Zendesk

• Away

• Offline

• Online

When you have a Booked medical, dental and optical Appointments outside of work hours you should

• Request this in Workday as Doctor/Dentist Appointment or in Teleopti as Personal Leave

• Send email to your Manager

• Request holidays in teleopti

Medical appointments are unpaid but your manager may agree for you to work additional hours instead. True or False

• True

• False