PRELIMINARY EXAMINATION (HPC3-BSHM-2)

It is sometimes called the Front Office in a limited-service hotel. In full-service, rooms division includes Front Office, Housekeeping, Security, and Engineering Department.

• Accounting

• Food and Beverage

• Sales and Marketing

• Rooms Department

This Department is responsible for selling and marketing the hotel and its product.

• Rooms Department

• Accounting

• Sales and Marketing

• Human Resource Department

It ensures that everything in the hotel is functioning. It takes care of repairing furniture and fixtures, and painting the required area.

• Housekeeping

• Front Office

• Security

• Engineering and Maintenance

He/she is the over-all in-charge of the entire hotel and he/she oversees all of the departments in the Hotel.

• Resident Manager

• Manager

• Director of Human Resource

• General Manager

Which of the following Types of Hotel Room that has two (2) variants or sub-type depending upon the size of the bed?

• Deluxe Room

• Double-Double Room

• Double Room

• Suite

Departments that have limited guest contact such as engineering maintenance.

• Front of the House

• Back of the House

• Functional Group

• Administrative Group

A Group that handles issues that are directly related to guests such as Housekeeping and Food and Beverage.

• Front of the House

• Back of the House

• Functional Group

• Administrative Group

It involves dividing tasks into jobs, specifying the appropriate department for each job, determining the optimum number of jobs in each department, and delegating authority within and among departments.

• Operation

• Function

• Organizing

• Marketing

Accommodations that offer facilities such as spa, basketball and tennis courts, golf course, fitness center, sailing, snorkeling, swimming among others that originally target High-income busy professionals who wish to spend time away from city's noise and crowd.

• Casino Hotels

• Airport Hotels

• Business Hotels

• Resorts

This type of room faces water body, beach or a swimming pool. It generally has a large balcony.

• Lanai

• Studio

• Cabana

• Suite