Chapter 41: Human Relations in a Global Environment

In a multicultural world, what type of

language must a protection officer use to gain

the trust of their audience?

• Invasive

• Inclusive

• Inquisitive

• Terse

The protection officer’s ability to effectively

communicate will also be enhanced by _____

listening.

• Active

• Effective

• Selective

• All of the above

In a multicultural world, leadership ability

can determine if a protection officer has

the aptitude and capacity to protect their

customer.

• True

• False

Future policing will depend in large part on

the type of society being policed: the ______,

________, _____________ realities and, in

more developed countries, the technological

sophistication of the populace.

• Situational, intellectual, and familial

• Ethical, political, and multicultural

• Legal, societal, and personal

• Social, economic, and political

Globalization has grown largely due to the

lowering of shipping costs.

• True

• False

Sexual harassment has traditionally taken

the form of a hostile environment.

• True

• False

Women in protection are taking on more

leadership roles than ever before. There is,

however, a _____ ceiling that prevents them

from being promoted beyond a certain level .

• Raised

• Glass

• Plastic

• Acoustic

The first female investigator was Kate Warne.

• True

• False

Racial profiling in retail is counterproductive

as it:

• May alienate customers who belong to the

  group being watched

• Take the loss prevention agent’s attention

  away from actual thieves

• May result in civil litigation

• All of the above

Supply chain security is a rapidly growing area

for both corporations and government.

• True

• False