CMAA Practice Test Part 1

While an answering service takes calls during the night, several patients have made complaints that phone calls are often unanswered even during working hours. The best solution for the office is likely to:

• Hire another staff person to answer the telephone

• Ask the answering service to answer after a specified number of rings no matter the time of day

• Set a voice mail to answer the phone and instruct callers to call back

• Have all calls go first to a voicemail system so people can leave messages

If a patient in the waiting room is coughing and no examining rooms are available, the CMAA should:

• Ask the patient to wait outside

• Cancel and reschedule the appointment

• Ask the patient to cover her mouth when coughing

• Provide the patient with a face mask

OSHA's form 301 is used to:

• Describe each workplace death/injury - what actually happened

• List each workplace death / injury

• Summarize the number of annual workplace deaths / injuries

• Apply for waivers of responsibility

An example of Protected Health Information (PHI) includes:

• De-identified data regarding types of patients seen by a practice

• A patients diagnosis

• Age range of patients seen by a physician

• Sexual abuse of a child

If the physician has indicated on the patients encounter form that the patient should return for a followup exam in one week, but there are no appointment times available for one month, the CMAA should:

• Double-book the patient

• Make the appointment in one month

• Ask the physician if the patient can wait one month

• Schedule the patient by phone after a cancellation

A commonly used analgesic is:

• Acetaminophen

• Furosemide

• Penicillin

• Atenolol

The distal part of the arm is the part near the:

• Shoulder area

• Upper Arm

• Elbow

• Wrist and hand

When using a copier or scanner for medical records, it is essential to:

• Place a basket near the machine to hold records waiting to be copied or scanned

• Make only a single copy of a record at a time

• Remove stored information from memory to prevent unauthorized access

• Check the printer or equipment for ink when finished

If a new patient calls for an appointment and states that she has been experiencing heavier than usual periods with cramping for the past 3 months, the type of appointment would be categorized as:

• Urgent, acute problem / illness

• New, non-urgent problem / illness

• Routine

• Physical exam

The ethical principle that states that actions should be carried out for the good of the patient is:

• Beneficence

• Maleficence

• Justice

• Autonomy