Principles of Human Services Chp3 part 1 Quiz

Involves asking questions and restating ideas to discover the true message of the sender.

• agressive communication

• active listening

• critical thinking

• mediation

They freely express their thoughts, ideas, and feelings respectfully and allow others to do the same.

• active liseners

• aggressive communicators

• assertive communicators

• senders

Aim to hurt or put down other people and show disrespect.

• active listeners

• aggressive communicators

• assertive communicators

• leaders

Step by Step method to resolve a disagreement.

• constructive conflict management

• decision making process

• mediation

• active listening

Looking closely at a situation and weighing possible outcomes before determining a solution.

• critical thinking

• decision making process

• leadership

• mediation

A step-by-step approach that can help a person make responsible decisions based on needs, wants, values and priorities.

• constructive conflict management

• decision making process

• short-term goals

• passive communication

The ability to identify with and share another's feelings. "Putting yourself in another person's shoes."

• empathy

• leadership

• mediation

• assertive communication skills

A quality that involves organizing, guiding, motivating and taking responsibility for a team.

• leadership

• long term goals

• empathy

• problem-solving process

Major goals that may take months or even years to achieve.

• long term goals

• constructive conflict management

• CTSO

• short-term goals

The process of reaching a settlement or agreement.

• mediation

• constructive conflict managment

• critical thinking

• concessions