Local and long distance calling

All the calls are define in the same way, regardless where the customer is calling from.

• True

• False

A local call is the area in which a customer uses their phone and is only billed from their “minutes”, no long distance charges will apply. It is deemed a “local call”

• True

• False

A long distance call, can only be consider, if the customer places the call outside of Canada.

• True

• False

If Customer is located in Canada and has an unlimited minutes plan, but he gets a call from China, he will get charged for Long distance.

• True

• False

Every single plan from Koodo customers is unlimited and canada-wide

• True

• False

Local Calling Tool: We use it to determine if a client will get charged for LD, at the time of making or receiving a phone call.

• True

• False

If the Customer has a Canada-Wide plan and is located in Canada, he is going to get charged for making some phone calls outside of his province.

• True

• False

ELCA means: Expanded Local Calling Areas

• True

• False

Winsor and Sarnia, are the only two places included in the ELCA program?

• True

• False

Can we find the pay per use rates for LD calls, at Koodomobile.com?

• True

• False