Introduction to the Hospitality Industry

Comprises of business that provide accommodation, travel, food and beverage and entertainment to the traveling public.

• Hospitality

• Hospitality Industry

• Hospitality Management

• Management

This involves the planning, organizing, directing and controlling of human and material resources within lodging, restaurants, travel and tourism.

• Hospitality Management

• Hospitality Industry

• Hospitality

• Management

derived from the Latin word hospitare, meaning “to receive as a guest”. Act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a customer and a host

• Hospitality Industry

• Hospitality Management

• Management

• Hospitality

Hospitality business are open ______ days and twenty-four hours a day.

• 25 Days

• 60 Days

• 365 Days

• 125 Days

Has a graveyard shift from ___ to ___

• 7:00 AM to 5:00 PM

• 11:00 PM to 5:00 AM

• 10:00 PM to 6:00 AM

• 3:00 PM to 11:00 PM

Products of the hospitality business are ____ and _____

• Intangible and Perishable

• Hospitable and Nice

• Kind and Good

• Clean and Responsible

In Educational Requirements one should have earned certificates, diplomas or degrees at the associate, baccalaureate, or graduate level

• True

• False

In hotels, individuals might be given such job titles as;

• Steward

• Managers

• Bar Manager

• Service Staff

Hospitality Management is one of the fastest growing sectors of the economy of our time today

• True

• False

Qualifications and Employer Assessment should have:

• Moral and Dicipline

• Attitude and Character

• Respectful and Attentive