QTK 2.2

A Run Chart is a useful tool to show:

• the error margin of a sample versus a whole population

• behavior of data points against control criteria

• behavior of data points against specifications

• patterns and trends in a row of data points

Normal variance in the operation of processes is due to:

• Common Causes

• Assignable Causes

• External Causes

• Special Causes

A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:

• Run Chart

• Pareto Chart

• Ishikawa Diagram

• Stratification

While setting Quality objective, ________ to be considered.

• Material quality

• Customer need

• Market demand

• All of the above

TQM promotes

• Small change

• Continuous improvement

• Employee participation

• Employee

Who needs to be satisfied with the quality of products?

• Rivals
• Suppliers
• Customers

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management