TQM-Tools and Techniques of Total quality management

A TQM that provides information to the organization to improve its performance and quality through comparison to other organization's best practices.

• Chart Analysis

• Outsourcing

• Benchmarking

• Quality Circles

Answer explanation

Benchmarking: It is the process of learning from best practices of other organizations that produce superior performance. It is a systematic and continuous process of measuring and comparing organization's business processes and practices against those of the best organization

Pareto Analysis identifies the most common problem and demand prompt attention through this technique:

• Bar chart

• Graphs

• Flow Chart

• Statistical Records

A set of specific TQM techniques that can be used to monitor quality through sampling.

• Control Chart

• Statistical Quality Control

• Pareto Analysis

• Six Sigma

A TQM technique that refers to the elimination of waste.

• ISO 9000

• Statistical Quality Control

• Six Sigma

• Kaizen

A TQM technique with the goal of minimum defects rather than measuring the quality of a product after it is produced.

• ISO 9000

• Quality Circles

• Six Sigma

• Kaizen

A TQM technique with the process of subcontracting services and operations to other firms that can perform them cheaper or better.

• Outsourcing

• Responsiveness

• Value-Added Analysis

• ISO 9000

An analysis often reveals wasteful or unnecessary activities that can be eliminated without jeopardizing customer service.

• Kaizen

• Value-Added Analysis

• Six Sigma

• Reducing Cycle Time

a TQM technique where members are brought together to change and improve process.

• Reducing Cycle Time

• Pareto Analysis

• Outsourcing

• Quality Circles

Another technique of TQM is being better, smarter and faster than their competitors at doing valuable things for their customers.

• Quality Circles

• Responsiveness

• Outsourcing

• Fish-bone diagram

A set of quality standards acquired by businesses as a TQM technique.

• ISO 9000

• Statistical Quality Control

• Kaizen

• Training