Quality Management Tools Quiz

What is the purpose of a Pareto chart in quality management?

• Analyze the root causes of defects

• Monitor processes over time

• Rank factors based on frequency or magnitude

• Identify the least significant problems

What do control charts help teams monitor in processes?

• Variability in the long run

• Trends or shifts indicating changes

• Customer satisfaction

• Efficiency and consistency

Which methodology aims to achieve near perfection in product and service quality?

• Fishbone diagram

• Six Sigma

• Root cause analysis

• Pareto chart

What is the main goal of root cause analysis (RCA)?

• Address the core issue of a problem

• Treat the symptoms of a problem

• Collect data for analysis

• Plan the steps for problem-solving

What is another name for a fishbone diagram?

• Control chart

• Pareto chart

• Six Sigma

• Ishikawa diagram

Which tool uses the 80/20 rule to identify critical problems?

• Pareto chart

• Root cause analysis

• Six Sigma

• Control charts

What does Six Sigma target for reduction in production and services?

• Errors and waste

• Customer satisfaction

• Variation in processes

• Efficiency and consistency

What is the primary purpose of a fishbone diagram in problem analysis?

• Identify the main problem

• Rank the causes of a problem

• Structure and organize information

• Analyze the root causes

Which tool is used to detect trends or shifts in process performance over time?

• Root cause analysis

• Fishbone diagram

• Six Sigma

• Control charts