is how much your customer perceives that your product or service has met their requirements.

• Conformity

• Customer satisfaction

• Effectiveness

• Client

When a nonconformity occurs that is systemic in nature, it is important to correct not only the immediate problem, but to find what the root cause of the problem is and correct it. The actions taken to correct the root cause of a problem are called a

• Corrective action

• Preventive action

• Correction

• Nonconformity

is when the output fails to meet one or more requirements. A defect is a synonym for

• Conformity

• Correction

• Failure

• Nonconformity

The physical surroundings required for a business such as buildings, utilities, process equipment, transportation services and IT systems.

• Organization

• Structure

• Infrastructure

• Work environment

This concept is a cycle for implementing change which, when followed and repeated, would lead to repeated improvements in the process it was applied to

• PDCA Cycle

• PHVA Ciclo

• Continuous Improvement

• QMS

is a set of internal rules that are defined by a collection of policies, processes, documented procedures and records. This system defines how a company will achieve the creation and delivery of the product or service they provide to their customers.

• Quality Manual System

• System Management Quality

• Quality Management System

• Quality Management Source

The result of uncertainty, or the chance that an event will occur. Assessing what to do with a risk involves predicting the resulting outcome of the potential event and deciding what to do about it should it occur.

• Repair

• Risk

• Scrap

• Improvement

is how well the activities met the plan. These activities can be for any plan, but are often used in an ISO 9001 QMS for assessing a process outcome against the plan for the process.

• Efficiency

• Verification

• Effectiveness

• Improvement

are the required employee skills needed to adequately perform the job.

• Competency

• Abilities

• Skils

• Competence

is when the output meets the requirements,

• Nonconformity

• Customer satisfaction

• Conformity

• Risk