ENGLISH XI - AGO and TSPM

Caller : ... May I speak to Mr. Rudy?

Receptionist : I'm sorry Mr. Rudy has just left his office ten minute ago.

• Hi everyone

• Hello, My name is Rizky

• Hello, Rudy's company

• Hello, Who is speaking?

Receptionist : ...

Caller : I would like to speak to the sales manager please.

• Hello, Who's speaking?

• Hello, My name is Eva.

• Hello, can I help you?

• Hello, May I talk to sales manager please?

Caller : Hello, I'm Evelyn. May I speak to Mr. Edward please?

Receptionist : I'm sorry i don't catch your name ...?

Caller : It's E-V-E-L-Y-N

• Who am I talking to

• Who are you?

• Can you spell your name?

• Can I write your message?

Oliver : Hello, Good morning. I'm Oliver from Queen corporation. I would like to speak to the HRD Manager please.

Ross : The HRD manager is not at this office this time. ...

Oliver : Please tell him to call me back.

• Can you wait a moment?

• Can you hold the line?

• Can you call me back?

• Can I write your message?

Which of the following is essential when taking a message?

• A. Accurate contact phone or email address

• B. Complete explanation of the problem

• C. Customer mailing address

• D. Customer last name

Receptionist: Good morning , Green Vegetables Importers. How may I help you?

Caller : Could I sepak to Mr. Adam, please?

Receptionist: Who’s speaking?

Caller : This is Anna Yapri.

Receptionist: Sorry, I didn’t catch your name. Could you spell it for me?

Caller : Anna Yapri. That’s A-N-N-A Y-A-P-R-I.

Receptionist: I got it. And, where are you calling from?

Caller : Sunny Spincah.

Receptionist: OK Ms. Yapri. I’ll connect you to him. Please wait for a moment. (After a few seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the call?

Caller : Oh, no. This concerns an upcoming shipment and it’s rather urgent.

Receptionist: He should be free in an hour. Would you like to call back?

Caller : I’ll be in a meeting after this. Could I leave a message?

Receptionist: Certainly.

Caller : Could you tell Mr. Adam that our shipment will be postponed and the 500 packs ordered should arrive tomorrow?

Receptionist: Shipment delayed and it should arrive tomorrow.

Caller : Yes. And, could you ask him to call me back when the shipment arrived?

Receptionist: Sure. Could you give me your number please?

Caller : My number is 723-217-4887

Receptionist: Noted, 723-217-4887

Caller : Yes, that’s right. Thank you for your assistance.

Receptionist: My pleasure.

Who would the caller like to speak to?

• A. The receptionist

• B. Anna Yapri

• C. Mr. Adam

Receptionist: Good morning , Green Vegetables Importers. How may I help you?

Caller : Could I sepak to Mr. Adam, please?

Receptionist: Who’s speaking?

Caller : This is Anna Yapri.

Receptionist: Sorry, I didn’t catch your name. Could you spell it for me?

Caller : Anna Yapri. That’s A-N-N-A Y-A-P-R-I.

Receptionist: I got it. And, where are you calling from?

Caller : Sunny Spincah.

Receptionist: OK Ms. Yapri. I’ll connect you to him. Please wait for a moment. (After a few seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the call?

Caller : Oh, no. This concerns an upcoming shipment and it’s rather urgent.

Receptionist: He should be free in an hour. Would you like to call back?

Caller : I’ll be in a meeting after this. Could I leave a message?

Receptionist: Certainly.

Caller : Could you tell Mr. Adam that our shipment will be postponed and the 500 packs ordered should arrive tomorrow?

Receptionist: Shipment delayed and it should arrive tomorrow.

Caller : Yes. And, could you ask him to call me back when the shipment arrived?

Receptionist: Sure. Could you give me your number please?

Caller : My number is 723-217-4887

Receptionist: Noted, 723-217-4887

Caller : Yes, that’s right. Thank you for your assistance.

Receptionist: My pleasure.

Which company does the caller represent?

• A. Green Vegetables Importers

• B. Sunny Spinach

• C. Yapri Consulting

Receptionist: Good morning , Green Vegetables Importers. How may I help you?

Caller : Could I sepak to Mr. Adam, please?

Receptionist: Who’s speaking?

Caller : This is Anna Yapri.

Receptionist: Sorry, I didn’t catch your name. Could you spell it for me?

Caller : Anna Yapri. That’s A-N-N-A Y-A-P-R-I.

Receptionist: I got it. And, where are you calling from?

Caller : Sunny Spincah.

Receptionist: OK Ms. Yapri. I’ll connect you to him. Please wait for a moment. (After a few seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the call?

Caller : Oh, no. This concerns an upcoming shipment and it’s rather urgent.

Receptionist: He should be free in an hour. Would you like to call back?

Caller : I’ll be in a meeting after this. Could I leave a message?

Receptionist: Certainly.

Caller : Could you tell Mr. Adam that our shipment will be postponed and the 500 packs ordered should arrive tomorrow?

Receptionist: Shipment delayed and it should arrive tomorrow.

Caller : Yes. And, could you ask him to call me back when the shipment arrived?

Receptionist: Sure. Could you give me your number please?

Caller : My number is 723-217-4887

Receptionist: Noted, 723-217-4887

Caller : Yes, that’s right. Thank you for your assistance.

Receptionist: My pleasure.

Which information does the caller wish to leave?

• A. That they haven’t received their shipment yet.

• B. That there is a short delay in the shipment.

• C. That the spinach was of poor quality

Receptionist: Good morning , Green Vegetables Importers. How may I help you?

Caller : Could I sepak to Mr. Adam, please?

Receptionist: Who’s speaking?

Caller : This is Anna Yapri.

Receptionist: Sorry, I didn’t catch your name. Could you spell it for me?

Caller : Anna Yapri. That’s A-N-N-A Y-A-P-R-I.

Receptionist: I got it. And, where are you calling from?

Caller : Sunny Spincah.

Receptionist: OK Ms. Yapri. I’ll connect you to him. Please wait for a moment. (After a few seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the call?

Caller : Oh, no. This concerns an upcoming shipment and it’s rather urgent.

Receptionist: He should be free in an hour. Would you like to call back?

Caller : I’ll be in a meeting after this. Could I leave a message?

Receptionist: Certainly.

Caller : Could you tell Mr. Adam that our shipment will be postponed and the 500 packs ordered should arrive tomorrow?

Receptionist: Shipment delayed and it should arrive tomorrow.

Caller : Yes. And, could you ask him to call me back when the shipment arrived?

Receptionist: Sure. Could you give me your number please?

Caller : My number is 723-217-4887

Receptionist: Noted, 723-217-4887

Caller : Yes, that’s right. Thank you for your assistance.

Receptionist: My pleasure.

What other information does the receptionist ask for?

• A. The time of day

• B. The caller’s telephone number

• C. The type of spinach shipped

Ray : … plastic use reduction as shopping bag?

Emily : It was a good idea. We should have done it from a long ago.

• A. What is your feeling of

• B. What do you think of

• C. What do you know about

• D. What was your opinion about