KDP x ELL and SEEDS: Module 1 Pre-Test

TRUE or FALSE: To achieve operational excellence, organizations must deliver value through an effective and efficient process

• TRUE

• FALSE

TRUE or FALSE: To achieve operational excellence, organizations are not required to have tools, techniques for design, improvement and control

• TRUE

• FALSE

What type of process map is valuable in detailing the cross-functionality of a process?

• High-Level Process Map

• Detailed Process Map

• Swimlane Process Map

• SIPOC

What type of process map includes not only the process but information such as, customer data, processing data and data flows?

• High Level Process Map

• Detailed Process Map

• SIPOC

• Value Stream Map

A document that provides direction and focus to a project team in order to effectively execute and align all stakeholders.

• Project Document

• Project Charter

• Process Charter

• none of the above

Goals must be SMART. What does A mean?

• Accessible

• Attainable

• Advanced

• Apprehensive

TRUE or FALSE: A problem statement defines project success

• TRUE

• FALSE

Which of the following is NOT a function of a problem statement

• Outlines goals

• Charts boundaries

• Determines constraints

• None of the above

Someone who benefits from using your output

• Customer

• Stakeholder

• Processor

• Shareholder

TRUE or FALSE: A Critical-to-Quality (CTQ) are performance characteristics of a process, product or service that are critically important to customers

• TRUE

• FALSE