ACCOUNT SERVICES ASSESSMENT TEST FOR BATCH B NEW INTAKE (FEB

One of the following services is NOT handled by account services unit.

• Account update

• Loans

• Account restriction

• video authentication

Babara Smith, informed you that he want to apply for Salary Advance, but he want to know if he's eligible. Who are the target market Salary advance?

• Individuals in the employment of public and selected private organizations.

• Individuals in the employment of public and selected private organizations. Their monthly salary must not be lower than N25,000

• Individuals in the employment of selected private organizations. Their monthly salary must not be lower than N5,000

• Individuals in the employment of public organizations. Their monthly salary must not be lower than N50,000

John Adubaro, informed you that he want to request for salary advance loan. He then inquired from you the features of salary advance loan. The following are the features of salary advance EXCEPT ....

• 30 days tenor.

• Customer can only get 50% of their salary.

• Applicants must have received salaries from the same employer through GTBank in the last three months

• Salary advance is only given to current account holders

Agnes Igayin, engaged you as a CSR that she want to request for Quick Credit loan but he earns N9,950 as his salary. He then inquired from you if he will be eligible. To be qualified for Quick Credit, customer's salary should not be lower than .....

• #40,000

• #30,000

• #20,000

• #10,000

Ogunsakin Omosakin, informed you that he want to know if he is eligible for Quick Credit loan. The application used to check Quick Credit eligibility is .....

• BO Reports

• E-tracker

• CRM

• Basis

Afolashade Ojo, informed you as a CCA that she want to request for Quick Credit loan, but want to know the monthly interest rate. The monthly interest rate on quick credit is ......

• 1.32%

• 1.75%

• 1.33%

• 1.65%

Amanda Mercy, engaged you that she got Quick Credit and finished paying on 30th January, 2021. You confirmed that customer is eligible for Quick Credit but eligibility is not display on BO reports. How would customer be profiled for Quick Credit?

• Customer can use Self-service on Ibank or agent send customer’s details to account officer.

• It could be network issue

• Customer should contact account officer

• Customer should visit the branch to check her name on the master list at the branch.

Oladipupo Deborah, engaged you as a CCA that she want to update her account but she was informed to present a regulatory ID card. The following are regulatory ID EXCEPT ......

• National ID card

• School ID card

• Drivers license

• Permanent Voter's Card

Ajibade Bukola, informed you that she want to visit tsg481 to remove Tier 2 restriction on her account. She then inquired what she need to provide. To remove tier 2 restriction on account, customer must provide ......

• Only utility bills within 3 months

• Regulatory ID

• Regulatory ID and utility bills.

• Regulatory ID and utility bills within 3 months.

The following are types of BVN restrictions EXCEPT ...........

• Regulatory ID required

• BVN validation required

• Duplicate accounts with same BVN

• BVN disparity - update required