ACCOUNT ASSESSMENT TEST FOR NEW INTAKES, APRIL (RETAKEN), 20

Ibrahim Jimoh, informed you that he want to request for salary advance loan, but doesnt know if he is eligible. Who are the target market for Salary advance loan?

• Individuals in the employment of public and selected private organizations. Their monthly salary must not be lower than N25,000

• Individuals in the employment of public and selected private organizations.

• Individuals in the employment of public only.

• Individuals in selected private organizations.

Festus Monday, engaged you as a CCA that he want to request for a Quick Credit loan or Salary Advance loan, but he doesnt know the difference between the loans. What is the difference between Quick credit and Salary Advance?

• No difference, as the loan is the same

• In Salary Advance, customer can only get 50% of their salary, the tenor is for 12 months but Quick credit allows customer access more than he earns and the repayment tenor is spread over 12 months max.

• In Salary Advance, customer can only get 50% of their salary and the tenor is for 30 days but Quick credit allows customer access more than he earns and the repayment tenor is spread over 12 months max.

• In Salary Advance, customer can only get 50% but Quick credit loan repayment tenor is spread over 12 months minimum.

James Akiniyi, operates a Tier 1 account. He then informed you that his account is restricted for ''Tier 1 threshold exceeded''. What is the reason why restriction is placed on the account?

• The account may have received more than N50,000 single transaction or N300,000 cumulative balance.

• It could be due to regulatory ID card issue.

• It maybe due to fraudulent issue.

• Customer may be owing the bank.

Bimbo Ayodele, informed you that she want to request for a Quick Credit Loan but she doesnt know if she is eligible. Which of the following applications would you use to check Quick Credit eligibility?

• Basis

• CRM

• BO Reports

• E-tracker

Azeez Ahmed, engaged you via call/mail/chat as a CCA that he want to open a savings account but was informed to present a regulatory ID card. Which of the following is a regulatory ID card, except....

• National ID card

• Work ID card

• Drivers license

• Permanent Voter's Card

Alfred Samson, informed you that want to visit the branch to remove restriction on his account, but doesnt know the requirement to remove such restriction. You confirmed on basis that customer has Tier 2 restriction on account. Customer must provide one of the following to remove Tier 2 restriction.

• Regulatory ID and utility bill is required.

• Customer must provide a duly signed written istruction.

• Utility bill within 6 months

• Regulatory ID and utility bill within 3 months.

Serah Onuchukwu, complained of unable to use her account. As a CCA, you confirmed BVN restriction on her account. The following are types of BVN restrictions EXCEPT ...........

• Compromised device change

• BVN disparity - update required

• Duplicate accounts with same BVN

• BVN validation required

Biliamin Monsurat, engaged you via call/chat/mail that she want to be receiving Only Email alert. not receiving GeNs SMS alert on her registered phone number. Which GeNs alert would the customer be profiled for?

• POST CODE 52

• POST CODE 56

• POST CODE 57

• POST CODE 55

Bobby Johnson, informed you that he is a lawyer and GTBank blocked his bank account. You confirmed restriction with text ''Garnishe order xxxx''. What information would you give to the customer once you see such restriction?

• Customer to visit the branch and or contact their account officers

• Inform customer the reason/meaning of restriction

• Inform customer to report him/herself to law enforcement agents

• Agent will inform customer to contact his/her lawyer

Yusuf Suiliat, complained of a dispense error of N5,000 at Dugbe branch ATM terminal on 30/04/21 and funds has not been reversed. What SLA would you give customer?

• SLA is 24 hours

• Customer should wait for automatic reversal within 24 working hours

• 48 working hours

• 3-5 working days