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Lazmall Chat Wave 2_Day 1

Authored by Ysa Apolinario

Other

Professional Development

Used 2+ times

Lazmall Chat Wave 2_Day 1
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15 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Lazada Operates in different countries except

Vietnam

Indonesia

Myanmar

Malaysia

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the Behavioral Pillars of Customer First Value Framework

We Care

We collaborate

We Recover

We Know

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Where in the Lazada website can we look for answers to help resolve our customer inquiries

Lazada Customer Care

Manage Account profile

Lazada Help Center

Lazada e-learning

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are 2 things to confirm for customers to be eligible for BDO Installment plan

It should be a Lazmall item

Purchased item cost should be a minimum of Php3000

Customer should use BDO debit card

Customer should use BDO credit card

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

True or False. Customer can reset the Lazada account password using their mobile number only

True

False

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the customer's benefits for using Lazada e-wallet?

Receive faster refunds within 24-48hrs

Top up anytime

Exclusive vouchers and promo

Receive free cash-in weekly

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

These are the different payment methods in Lazada except

Paymaya

GCash

Cash on delivery

Credit card / debit card

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