Lazmall Chat Wave 2_Day 1

Lazada Operates in different countries except

• Vietnam

• Indonesia

• Myanmar

• Malaysia

What are the Behavioral Pillars of Customer First Value Framework

• We Care

• We collaborate

• We Recover

• We Know

Where in the Lazada website can we look for answers to help resolve our customer inquiries

• Lazada Customer Care

• Manage Account profile

• Lazada Help Center

• Lazada e-learning

What are 2 things to confirm for customers to be eligible for BDO Installment plan

• It should be a Lazmall item

• Purchased item cost should be a minimum of Php3000

• Customer should use BDO debit card

• Customer should use BDO credit card

True or False. Customer can reset the Lazada account password using their mobile number only

• True

• False

What are the customer's benefits for using Lazada e-wallet?

• Receive faster refunds within 24-48hrs

• Top up anytime

• Exclusive vouchers and promo

• Receive free cash-in weekly

These are the different payment methods in Lazada except

• Paymaya

• GCash

• Cash on delivery

• Credit card / debit card

These are the products that are being sourced and sold by different Merchants Internationally. These types of merchandise can be identified on the Product page as "Ships from overseas"

• LazInternational

• Cross-border Marketplace

• Lazmart

• Taobao

Shipping type where customer has the pickup option for purchased Lazada items

• Fulfilled by Lazada

• Express delivery

• Store Pick-up

• J&T

True or False. FBL orders created from 11:00 AM to 11:59 PM will be delivered on the same day.

• True

• False