CM -1.02A Quiz

When answering the phone at work, it is appropriate to:

• Use slang terms.

• Chew gum.

• Identify oneself and the company.

• Place the caller on hold immediately.

Which written document is usually very brief and resembles a memo?

• Performance evaluation

• E-mail message

• Business Letter

• Word Processing Document

The language used when writing a response to a customer’s request should be:

• Threatening

• Harsh

• Clear

• Critical

The words TO, FROM, DATE and SUBJECT appear in the heading of a:

• Memorandum

• Business letter

• Good-news letter

• Table of contents

When communicating with coworkers, misunderstandings can be reduced by:

• Only communicating in written form.

• Communicating clearly in written form.

• Speaking before thinking about a response.

• Never entering into conversation at work.

The language used when writing a response to a customer’s request should be:

• Critical

• Polite and respectful

• Harsh and accusing

• Threatening

Communication skills include:

• Health

• Math

• Reading

• Science

Using all capital letters in an e-mail message is the same as what in oral communication?

• Whispering

• Crying

• Shouting

• Laughing

Which is the most effective written message?

• There will be a metting.

• Meeting tomorrow-9:00.

• There's a meeting of the sales dept. tomorrow.

• Meeting tomorrow-9:00. There will be a sales team meeting tomorrow at 9:00 a.m.

Which statement is grammatically correct?

• "She brung the new parts for us to use."

• "Was you aware of the problem?"

• "It don’t seem like quitting time already."

• "This manual explains how to do it."