The hotel industry

The hotel industry

11th - 12th Grade

15 Qs

quiz-placeholder

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The hotel industry

The hotel industry

Assessment

Quiz

Professional Development

11th - 12th Grade

Hard

Created by

Sue Gibson

Used 45+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is: 'meeting the needs of guests with kindness and goodwill'

catering services

hospitality

room service

hotel management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Define corporate hospitality.

the joint responsibility for hospitality within an organisation

imposing a surcharge for a business group

a group booking in a hotel

hospitality for a business group

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the acronym MICE stand for, with regard to business tourism?

Meetings, interpreting, conferences, exhibitions

Management, incentives, conferences, exhibitions

Meetings, incentives, conferences, exhibitions

Meetings, incentives, college trips, exhibitions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following would you not find in an hotel.

Room service

Included free excursions

Food and beverage service

Customer service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a delegate?

a person sent to represent others at a business meeting

a family member on a leisure trip

the head receptionist in a luxury hotel

somebody who shares out their workload with others

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a 'back of house' role in an hotel? (a role which does not deal directly with the customers)

accounting

maintenance

reception

chefs

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does FOH mean in an hotel context?

Front of hotel

Fear of harrassment

First on hand

Front of house

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