What is: 'meeting the needs of guests with kindness and goodwill'

• catering services

• hospitality

• room service

• hotel management

Define corporate hospitality.

• the joint responsibility for hospitality within an organisation

• imposing a surcharge for a business group

• a group booking in a hotel

• hospitality for a business group

What does the acronym MICE stand for, with regard to business tourism?

• Meetings, interpreting, conferences, exhibitions

• Management, incentives, conferences, exhibitions

• Meetings, incentives, conferences, exhibitions

• Meetings, incentives, college trips, exhibitions

Which of the following would you not find in an hotel.

• Room service

• Included free excursions

• Food and beverage service

• Customer service

What is a delegate?

• a person sent to represent others at a business meeting

• a family member on a leisure trip

• the head receptionist in a luxury hotel

• somebody who shares out their workload with others

Which of the following is NOT a 'back of house' role in an hotel? (a role which does not deal directly with the customers)

• accounting

• maintenance

• reception

• chefs

What does FOH mean in an hotel context?

• Front of hotel

• Fear of harrassment

• First on hand

• Front of house

Which of the following is NOT an international hotel chain:

• Premier Inn

• Hilton Hotels

• Best Western

• Marriott Hotels

In which area of the UK is the boutique hotel chain 'The Pig' based?

• The east

• The south

• The north

• The west

Where is the world's largest ice hotel? (it has 5,500 square metres of indoor space)

• Quebec, Canada

• Reykjavik, Iceland

• Jukkasjarvi, Sweden

• Kirkenes, Norway