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Refresher Training Week 1 Summative Test

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Professional Development

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Refresher Training Week 1 Summative Test
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20 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which is not part of

TEX 4 PILLARS?

Are we doing it with less effort?

Are we giving them sufficient credits?

Are our customers staying longer?

Are our customers happy?

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What does CPNI mean?

Consumer Property Network Identity

Customer Proprietary Network Information

Customer Proprietary Network Identification

Consumer Property Network Identity

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which is part of our Un-carrier Moves?

T‑Mobile Tuesdays

Team of Experts

T‑Mobile ONE TI

Carrier Freedom

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Primary Account Holder (PAH) and Authorize user can set the PIN/Passcode for the overall account.

FALSE

TRUE

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Rose was able to verify the account and wants to activate a new line of service. Do you need to send a One-Time Pin?

No because the account was already verified.

Yes, it needs a secondary verification for sensitive account changes

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

All accounts statuses are eligible for making payment arrangements.

FALSE - Only accounts in active, delinquent, or suspend are eligible. Cancelled status is not eligible.

MAYBE

TRUE - All accounts can set up a payment arrangement.

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is a collection hold?

A collection hold is used to avoid the account from being suspended and avoid the late payment fees for the customers.

A collection hold is used to prevent T-Mobile from moving to the next collection step in the collection treatment process when the customer’s balance is delinquent.

A collection hold is used to prevent a customer from moving to the next collection step in the collection treatment process when the customer’s balance is delinquent.

All of the above

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