Project RS: Student Discount

Can a customer use gift cards to pay for a student Premium?

• Yes

• No

• No. But if the customer is insisting to use the gift card, we can advise to terminate their plan, redeem the gift card, apply a Premium code for the same value to equal the value of the Gift Card vs.what customers pay for Student Discount.

Student Discount is available in the countries below except:

• Czech Republic

• Greece

• Kazakhstan

• Malaysia

Students must be actively in term at their college / university to be eligible. If they try to sign up during the holidays, or before their term begins they are likely to be declined.

• True

• False

Which from the statements below is/are correct?

• Students must attend an accredited university and be approved by SheerID. SheerID is the verification service Spotify uses to verify student eligibility

• The student discount can be applied for a maximum of 4 years, and must be reapplied every year: at the end of their 4th year, customers will see a reminder that they will roll onto full price

• If a customer has Premium via a 3rd party such as iTunes or a mobile partner, they will need to cancel their subscription and sign up for a new one

• Customers will receive an email informing them they need to re-apply the Student Discount 1 month before the 12 months of the discount expire

Which statement is correct?

• Students can use any email to sign up or have any email address attached to their Spotify account.

• Students must use their student email as their Spotify email address to be eligible for the student discount.

Customer is from the US. He is trying to get the student discount but he gets an error message "You have already redeemed this offer". What do we need to ask for the customer in order to locate the account that has used his credentials?

• First name, Last name

• College name

• Student email address

• Date of birth

You were able to locate the account who used your customer's student credentials. However, your customer replied with: "I don't recognize that account". What should we do?

• Follow Student Discount Transfer flow

• Escalate to GS2

• Escalate to Content Report

This is the link you would give to customers who'd love to get the Student + Headspace bundle.

I'm from the UK and my university isn’t available when I try to sign up. How do I request it to be added?

Please provide the correct link where the customer can request to add his school on our list.

How much is the Student Premium here in the Philippines?