
Noom | Day 4 - Service request
Authored by Cindy Castellon
Professional Development
Professional Development
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17 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Who can rewind a user's curriculum?
Support Team
Goal Specialist
User
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If the user cancels his subscription, how long does the information remain on the system?
4 Days
30 days
gets deleted immediately
6 days
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If a customer requests to remove his/her e-mail address from the mailing list, you...
Tap the clipboard and fix info there
Send him the instructions on how to do it by themselves (unsubscribe)
Delete the e-mail from the customer's information
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Sebastian canceled his trial and has been using the free version of the app and is wondering why his friend still has access to the Goal Specialist and he doesn't, Why?
Because Sebastian is using the free option, and his friend has the premium version
Because Sebastian is using the mobile app instead of the computer
Because for iOS cannot see the goal specialist
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How can you access to Supportal?
By using iTunes
Only Web (noom.com) users can do it from a computer
no one can do it
Only the users with the most updated app version can access to it.
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
If the User has an active iTunes subscription but she is requesting us to delete her data. How do you respond?
Let them know that we will be able to delete the info until his iTunes subscription expires (+4 days)
Deleting his info.
Asking them to go to the website, and delete it by themselves.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What would you do If a User has B2B in Supportland?
Assist the customer Normally
Assign to Enterprise
escalate to Level 2
Nothing, just go to the other one.
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