301 Working with others

A mentor is ?

• Another member of staff

• An external trainer

• A client

• A member of the public

which one of the following is an example of positive body language?

• Arms closed and smiling

• Slouching

• Arms open and smiling

• Frowning

Which one of the following does a job description tell you?

• Your start time and finish time

• How much you will be paid

• What your resposabilities are

• How many hours you work

What is the purpose of a code of conduct?

• It says what you should do

• it shows you how to perform treatments

• it sets are professional standards and Beauvoir expectations

• it states how many hours a therapist should work

When giving negative feedback you should..

• Go to a private area

• Give the feedback in front of other staff

• Go off the premisis

• Give the feedback in front of the client

A junior member of staff is available for

• Following their job description

• Managing staff rotas

• Training new staff

• Mentoring

Which one of the following is an example of verbal communication?

• Talking

• Writing

• Body language

• Making eye contact

Which one of the following is an example of negative behaviour?

• Being polite

• Being happy

• being quiet

• Being angry

You are a beauty therapist working within a salon. Which of the following is an example of an external colleague?

• Salon manger

• Another therapist

• An account handle for a product supplier

• The receptionist

An internal client is some who works

• In another salon

• In your workplace

• At the suppliers

• At a previouse workplace