Due to disagreements in goals, facts or expectations are

• argument

• workplace conflict

• breach of contract

• customer service

Conflict can empower a group as well as destroy it

• True

• False

Conflict is normal and inevitable process in an organization

• True

• False

Objective to win and make the other lose no matter the expense is

• compensation

• pride

• competition

• jealousy

Finding the middle ground in a conflict is

• avoid conflict

• compromise conflict

• manage conflict

• process conflict

Who must act as referees to solve employee conflicts and guard against losing their temper

• employees

• supervisor

• customers

• friend

What are some sources of conflict

• communication

• jealousy

• pride

• all of the above

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

• True

• False

To fight against

• pride

• performance discrepancies

• opposing positions

• power struggle

Conflict is when two people or groups disagree, and disagreement causes friction

• True

• False