Assessment Review

Which are the correct installation fees?

• $129 - Standard

• $199 - Standard

• $129 - Financing

• $199 - Financing

NOC stands for?

• Notice of Car Rental

• Novice of Cancellation

• Notice of Cancellation

• Not Over Cancelling

Which of the following are true?

• The NOC is required to cancel

• Only one cancellation case can be open

• The skycontrol is the newest panel

• Anyone can renew services

What is used to request time off and view your schedule?

• Workday

• TheHub

• Webstation

• Salesforce

Which cameras have two-way talk?

• Outdoor Camera Pro

• Doorbell Camera Pro

• Outdoor Camera

• Ping Indoor Camera

What can be used to give the customer access to the account and it's information?

• Secondary Passcode

• Social Security Number

• Birthdate

• Verbal Passcode

What kind of case is used for a deferment?

• Cancellation

• Billing

• Troubleshooting

• Customer Feedback

What are the customer types?

• ROR

• EOT

• NOC

• WIT

Select the sections of the call flow?

• Close

• Delivery

• Intro

• Discovery

The customers warranty is in effect for how long?

• For a year

• Till the end of the contract

• Until their ROR is over

• As long as the account is active