การจัดการบริการคุณภาพ

An intangible part of transaction relationships between a provider organization and it's customer, guest, or client.

• Career

• Business Interactions

• Service

• Management

They are responsible for defining, developing, teaching, and sustaining the hospitality culture.

• President

• Leader

• Manager

• Business Owner

With a ________ strategy, organizations are able to communicate innovative ideas in a more tangible and convincing way.

The result of a culture organization splitting.

• Subculture

• Minor Culture

• Micro-culture

• Cultural Difference

The first screen an employer should use in deciding whom to hire.

• Resumé

• Application Form

• Background Check

• Records

When interviewers make up questions as they go.

• Improvised Interview

• Unstructured Interview

• Informal Interview

• Initial Interview

Measures logical reasoning, intelligence, conceptual foresight, ability to spot sematic relationships, spatial organization, memory span, and a number of other cognitive factors.

• Psychological Tests

• Physiological Tests

• Mental Endurance

• Mental Assessment

Affected by changes in guest expectations of organizational performance.

• Expectations of Service

• Quality

• Value of Expectations

• Cost

Only _______ can define quality and value in hospitality field.

This process, in theory, is straightforward. Each step of this process requires a number of critical decisions.

• Precise Choosing

• Selection

• Hiring

• Presenting