Why might it be difficult to say no to family, friends or colleagues? Tick all the possible answers.

• do don't want to hurt anyone

• you're not sure of the right words in English

• you do not want to disappoint anyone

• you want them to ask you for a favor

What does "busy-bragging" mean?

• to recommend to get more tasks

• to complain about how busy you are

• to boast about how busy you are

Find a synonym of "phoney" as in the sentence: "He gave the police a phoney address."

• permanent

• temporarily

• fake

Which out of the following is NOT a good strategy?

• telling a truth

• including a lot of details

• not leaving any room for maybe

• including saying how you feel

Which is the most difficult case for saying no?

• when you've already said yes

• when you have to lie

• when there is an important project

• when your friend asks you for a favor

Tick right components of saying no in one of the strategies

• apologize

• explain

• give an alternative

• promise to do it later

• share your hopes