Chp 4 The World of Food and Beverage Quiz

From an industry perspective, two basic types of foodservice operations are commercial and noncommercial.

• True

• False

Which of the following lists the four categories of commercial foodservice?

• Cafeteria, fast food, full service, and catering.

• Contract, health care, retail, and transportation.

• Fine dining, retail, cafeteria, and nursing home.

• Quick service, full service, catering, and hotel and club foodservice.

Which of the following is an example of a restaurant theme?

• Institutional foodservice such as contract, in-house, or school.

• Market information such as segment, target, or concept.

• Foodservice on transportation such as trains, planes, or cruise ships.

• Caribbean decorations with island music and beach atmosphere.

The purpose of customer feedback is to ____.

• allow managers to hire their friends as mystery diners

• give managers a reason to walk around the restaurant and talk with customers

• provide managers with ideas of how to improve customer satisfaction

• help managers identify their target market

Consists of food and beverage businesses that compete for customers.

• commercial foodservice

• noncommercial foodservice

Business of making and serving prepared food and drink.

• foodservice

• hospitality

• food prep

Generally has a counter at which customers place their food orders and wait for them.

• carryout restaurant

• fast-food restaurant

Provides customers with convenience, speed, and basic service at low prices.

• quick-service restaurant

• fine-dining restaurant

Food displayed on tables.

• buffet

• cafeteria

• carryout restaurant

Emphasizes the highest quality in service, ingredients, décor, and atmosphere.

• fine-dining restaurant

• fast-food restaurant

• carryout restaurant