Day 8 (change data)

1- In case customer want to change contract name you will direct CST to branch

• A) True

• b) False

In case customer made more than one inquiry for the same phone number we will make

• A) At least one SR

• b) TT

• c) Add midway

In case there is a TT created and we found it after SLA we should

• A) Create another TT

• b) Add midway opinion and renew SLA + SR

• c) Create SR + Renew same SLA

In case System outage SLA will be

• A) 2 H

• b) 1 H

• c) 15 M

If we found any case with no reference we should create

• A) Inform customer to visit branch

• b) complaint TT

• c) individual cases TT

In case customer want to talk with team leader your action

• A) Transfer the call to team leader

• b) Create TT with SLA 2 days

• c) Create TT with SLA 1 H

Which of the following requests customer could made through Chat:

• A) Add Salfny service

• b) Add extra quota

• c) Billing and balance inquiry

• d) All previous requests