PMG1123 ---- Chapter 7/Communication & Interpersonal Skills

Empowerment skills is perceived differences resulting in some form of interference or opposition.

• TRUE

• FALSE

In order to make empowerment effective the leader need to clarify the assignment.

• TRUE

• FALSE

Empowerment not allow employees to make decisions.

• TRUE

• FALSE

Relationship conflict relates to the goals and content of the work.

• TRUE

• FALSE

Traditional view of conflict assumes that all conflicts is not bad and must not be avoided.

• TRUE

• FALSE

Human relations view of conflict argue that conflict is natural and inevitable.

• TRUE

• FALSE

_______________ is the process in which two or more parties have differences preferences must make a joint decision and come to an agreement.

• Empowerment

• Negotiation

• Conflict management

• Presentation

___________________ can be defined as a set of abilities that enable an individual to interact with audience, transmit the messages with clarity, engage with audience and interpret and understand the mindsets of the listeners.

• Negotiation skills

• Empowerment skills

• Conflict management skills

• Presentation skills

__________________ is a perceived differences resulting in some form of interference or opposition.

• Conflict

• Empowerment

• Presentation

• Negotiation

______________________ sometimes call as delegation and it's the assignment of authority to another person to carry out specific activities.

• Negotiation skills

• Presentation skills

• Empowerment skills

• Conflict management skills