check under standing (post paid )

We must inform our postpaid customer that grace period for his line is 20 days.

• True

• False

postpaid customer can make early renewal normally

• True

• False

Postpaid customer “Auto pay “could make change speed through 111 before due date only

• True

• False

Super telephone 145 can’t change his package to Telephonet 90

• True

• False

In case we found Super telephone customer line suspend due to In Arrears it means:

• Customer have unpaid bill

• It suspended by mistake

• Both answers are wrong

postpaid customer will be transferred to prepaid if customer Asked to suspend the service

• - True

• - False

In case service suspended after grace period (20 days) due to visa problem customer must pay via branches only.

• True

• False

Customer could ask for recharge auto renewal “Recurring" through E-care or Mobile App.

• True

• False

Telephonet Customer could ask to add recharge or any internet service and pay it later, choose the name of that definition

• Recurring

• Credit limit

• Promise to pay

All telephonet customer due date on:

• 1^st of each Month

• 16 of each Month

• 22 of each Month