THC 227- Quality Service Mngt. in Tourism&Hospitality BSTM2A

Is the integration of all efforts in the organization towards quality improvement, quality development and quality maintenance to meet full customer satisfaction at economic levels.

• Hospitality Industry

• Data Analytics

• Total Quality Management

• Hospitality

The overall quality intentions and directions of an organization as regards quality formally expressed by top management.

• Quality

• Quality assurance

• Quality circle

• Quality policy

Are operational techniques and activities that are used to fulfill requirements for quality.

• Quality control

• Quality management

• Quality assurance

• Quality

The totality of features and characteristics of product or service that bears on its ability to satisfy stated or implied needs of a customer.

• Quality management

• Quality policy

• Conformity

• Quality

Are all those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy requirements of a customer.

• Conformity

• Quality assurance

• Quality circle

• Quality management

An affirmative indication or judgment that the supplier/ manufacturer of a product or service has met the requirements of the relevant specifications, contact or regulations and also the state of meeting requirements, is the real test of quality.

• Quality policy

• Quality Control

• Conformity

• Tolerance

Is a process that stimulates everyone to achieve greater satisfaction in the work environment. It is based on mutual trust and cooperation.

• Quality circle

• Quality assurance

• Quality management

• Quality

The aspect of the overall management function that determines and implements quality policy.

• Quality management

• Conformity

• Quality

• Quality assurance

The fit between two metal parts is the relationship existing between them with respect to the amount to play or interference which is framed when they are assembled together.

• Tolerance

• Allowance

• Fit

• Principle

As a dimension or measurement is the difference between high and low limits of size for that dimension of measurement.

• Principle

• Fit

• Allowance

• Tolerance