Customer Service Advisor

Customer Service Advisor

1st - 5th Grade

10 Qs

quiz-placeholder

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Customer Service Advisor

Customer Service Advisor

Assessment

Quiz

Professional Development

1st - 5th Grade

Practice Problem

Easy

Created by

Rene Arevalo

Used 33+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The exchange of information and/or ideas through verbal, nonverbal, or written messages.

CUSTOMER

EXPECTATION

COMMUNICATION

NEEDS

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing.

CUSTOMER

EXPECTATION

COMMUNICATION

NEEDS

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who purchases an item or service from a business

CUSTOMER

EXPECTATION

COMMUNICATION

NEEDS

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What a person believes or anticipates will happen.

CUSTOMER

EXPECTATION

COMMUNICATION

NEEDS

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A chance to take action or progress in some way.

SERVICE

OPPORTUNITY

INDUSTRY

BRAND EQUITY

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The act of serving or helping another person.

SERVICE

OPPORTUNITY

INDUSTRY

BRAND EQUITY

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The act of serving or helping another person.

SERVICE

OPPORTUNITY

INDUSTRY

BRAND EQUITY

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