Approaches to Achieve Quality Output

Which one of the following statements about quality is true?

• quality is an issue only for manufacturers

• the quality of the services provided by a school cannot be measured

• quality has to do with customer satisfaction

• low-priced products are always of low quality

Quality control in a large factory is usually achieved by:

• testing all completed products

• testing a sample of completed products

• asking customers to check quality

• testing materials as they arrive at the factory, but not the finished products

Quality assurance means:

• checking all finished products for faults

• setting quality standards at all stages of products

• assuring customers that products are of the highest standard

• assuring workers that the work they do is of a high quality

Which one of the following is NOT a disadvantage of quality control?

• expensive to pay employees to check the products

• doesn't find why the fault occurred

• some faulty products may be discovered

• increased costs if faulty products are scrapped

Which one of the following is a disadvantage of quality assurance?

• tries to eliminates faults

• expensive to train employees to check products

• customer complaints are reduced

• expensive to train quality control inspectors

Which one of the following is a feature of total quality management?

• all the production will be sold

• quality is built into every part of the production process

• more inspectors are needed to check on quality

• no customers will complain about the product

Which one of the following is a benefit to a business of having a 'Quality mark' associated with its products?

• it illustrates the brand image of the product

• it gives the product an easily recognizable name

• it means the business will increase its market share

• customers can be sure the product meets a particular standard

Total quality management ensures that everyone involved in the production process is held responsible for ensuring quality.

• TRUE

• FALSE