WM-FLA Test

What is Mahindra service strategy

• Service Quality
• Energizing Relations
• Assurance & Trust
• All the above

The primary goal of a business is to make

• No loss no profit
• Profit
• Loss
• None of these

What is the recommended oil change period for YUVO/ NOVO transmission ?

• First 1300 hrs & then every 1200 hrs
• First 1000 hours & then every 900 hrs
• First 1100 hrs & then every 1000 hours
• First 1500 hrs & then every 1400 hours

Which type of customers must be reached?

• Active
• Inactive
• Irregular
• All the above

For which customers Padayatra to be done

• In-active customers
• Regular customers
• Irregular customers
• Customers who are exchanging the tractor

What is the full form of SAR?

• Service Abstraction Ratio
• Super Amusement Report
• Service Absorption Ratio
• Suggestions Acceptation Report

What is warranty policy for H1/Regular & Arjun tractors

• 1 Year or 1000 Hrs
• 2 Years or 2000 Hrs
• 3 Years or 3000 Hrs
• 1 + 1 + 1

Why 2X2 service promise?

• To increase down time
• To respect customer’s time
• More labor charges
• To attend more tractor repairs

As per training guidelines cover all technicians once in

• 2 years
• 3 years
• Every year
• Not required

In which Agricultural implement, Tractor’s Reverse PTO is not used?

• Gyrovator (Rotavator)
• Post Hole Digger
• Air Compressor
• Thresher